Why my Windows computer doesn’t recognize my Kindle?

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This is the Kindle Paperwhite 4 I bought last month. I used to buy books directly from Amazon, so I didn’t discover this problem.

When I plugged the Kindle into the computer via USB today, I found that the computer could not recognize it.

My computer is a Dell Windows 10 laptop that recognizes my USB flash drive but does not recognize the Kindle.

I have tried to restore the Kindle to factory settings, but it doesn’t work.

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Posted by Anonymous (Questions: 121, Answers: 112)
Asked on January 28, 2019 3:37 pm
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As far as my experience, the only possibility is that your USB cable is broken, it is likely that the connector is loose. I suggest you try another USB cable or buy a new one.

If your Kindle was bought last month, it should come with a new USB cable. If it is this cable that broken, you can contact Amazon to see if they can send you a new one.

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Posted by Anonymous
Answered on January 28, 2019 3:44 pm
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