My Kindle can only work when plugged in, how to solve it?


It’s the first generation Kindle Paperwhite, which was bought when I traveled to Japan.

When I plugged it in, it works normally, I can read books, change settings, turn off/on the device.

But when I plug out, the screen just freezes, it doesn’t react to any operation of mine. But when I charge it again, it back to normal.

So what’s the problem?

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Posted by Anonymous (Questions: 121, Answers: 111)
Asked on January 4, 2019 4:20 pm
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Obviously, your Kindle's battery is almost dead, you can replace the battery by contacting Amazon custom support, however I don't know if Amazon can take care of the first generation.

Or you can replace the battery yourself, here is the guide:

You can also just buy the latest generation of Kindle Paperwhite:

If the books in the Kindle are bought from Amazon, you can retrieve them once you log in the account on a new Kindle. If the books are sideloaded, you can connect Kindle to computer and copy the books to computer for back up.

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Posted by Pratt (Questions: 121, Answers: 111)
Answered on January 4, 2019 4:26 pm
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